Roles and Responsibilities:
– Contribute effectively in the areas of Customer Problem Resolution, Innovation, Engineering Engagement, Intellectual Capital, Talent Development
– Actively mentors and develops others.
– Leads the creation and sharing of intellectual property (content, training) including digital intellectual property (e.g. scripts, software assets) in the most productive manner for various audiences and customers.
– Interacts effectively with engineering to solve complex problems, identifies serviceability issues and drives resolution of the issues with engineering and other organizations.
– Provides technical expertise and guidance to resolve complex customer problems in support of escalations.
– Owner and keeper of our culture
– Continuously learning and strengthening technical skills for relevant technical domains and adjacent technologies.
– Support Services and actively works with engineering teams to address systemic product issues along with driving usability and serviceability concerns.
– Drives and facilitates NPI/TOI delivery for product and feature updates.
– Based on project requirements, consults and works with customers and Cisco stakeholders to plan, design, install, configure, integrate and/or optimize Cisco’s suite of products, and services to accelerate business outcomes
– Supports presale activities and translates business requirements into solution design.
– 8+ years of related experience and fluent in Turkish language.

Qualification:

– Bachelor’s in a technical field (CS/EE preferred) or equivalent. Cisco CCNA certification.
– Written CCIE is strongly preferred and pursuing one specialty certification.